Return & Refund Policy

Last Updated: November, 2025

We want you to shop with confidence. Below you’ll find our return and refund guidelines for Meta-fulfilled hardware purchased through Shopify Collective as well as GOLF+-fulfilled products such as apparel, accessories, attachments, or future merchandise. 

All purchases are eligible for a full refund or return within 30 days of purchase unless otherwise specified (all Meta hardware purchases placed through the end of 2025 are subject to an extended return window through January 31, 2026).

Returns for Meta-Fulfilled Hardware (Meta Quest Devices & Accessories)

All hardware purchases made on our site and fulfilled by Meta follow Meta’s official return and support process. To initiate a return, replacement, or warranty claim for any Meta-fulfilled device, please follow the steps below:

How to Start a Hardware Return

  1. Visit the Meta Help Center

    Go to: https://www.meta.com/help/support/

  2. Follow the Support Intake Flow

    When prompted, select Email Support.

    • The email address you want to use for correspondence

    • Your order number (if available)

    • The serial number of the device or product related to your request

      Provide the Required Information in your submission:

  4. Submit Your Request through the Meta Help Center.

What Happens Next

  • Once your support case is created, Meta’s team will review your details and begin the support process.

  • Please ensure you immediately provide the same email address used for the support intake, so your case can be quickly identified and handled.

  • Meta will initiate the RMA (Return Merchandise Authorization) process if needed.

  • You will receive ongoing updates and next steps directly from Meta via email.

 

Returns for GOLF+-Fulfilled Products (Merch, Attachments, Future Accessories)

Most non-hardware items sold on our site (merchandise, club attachments, accessories, etc.) are fulfilled directly by GOLF+. These items are eligible for a full refund or exchange within 30 days of purchase, provided they meet the criteria below.

Eligibility for Free Returns

  • All returns must be initiated through our Returns Portal within 30 days of purchase.

  • Original shipping costs are non-refundable.

  • Products must be unused, undamaged, and returned in their original packaging.

  • Once your return is received, please allow up to 15 business days for processing.

  • Refunds will be issued to your original method of payment.

How to Start a Return for GOLF+-Fulfilled Products

Email us at support@golfplusvr.com or use the form on our Contact Us page.

Please include your order number and relevant details.

 

Shipping Guidelines for Returns

To ensure a smooth return process:

  • Package items securely to prevent damage in transit

  • Remove or cover any old shipping labels

  • Include any necessary paperwork inside the package

  • Attach the provided prepaid return label securely

  • Drop off your package at the designated carrier location and keep a copy of your receipt

 

Questions?

We’re here to help.

If you’re unsure whether your product is fulfilled by Meta or GOLF+, or need guidance on the appropriate return path, email us anytime at support@golfplusvr.com.